Refund/Exchange Policy

REFUNDS/EXCHANGES

  • For sanitary reasons, THERE ARE NO REFUNDS OR EXCHANGES ON UNDERGARMENTS!
  • Refunds are ONLY accepted for faulty or damaged candles.
  • Refunds/exchanges for undergarments are ONLY accepted in the event that you have received an incorrect item/order.
  • Please contact us at info@shopsugarxspice.com within 48 hours of receiving your order to be eligible for a refund.

Ordering Process

Accepted payment methods are Credit Cards, Apple Pay, Google Pay, PayPal, Shop Pay

Refunds are only accepted for faulty or damaged candles. Please see below for further clarification on each product category:

 

MADE TO ORDER ITEMS
  • Custom orders cannot be cancelled or changed once order placed and paid for. Please be sure to select the correct corresponding charm count for your order. If an order is placed with a charm count larger than the max item count, you will be contacted to revise your order. NO REFUNDS OR EXCHANGES ON UNDERGARMENTS!

IN STOCK - READY TO SHIP ITEMS

  • Processing times for In Stock Ready to Ship items are approximately 5-7 business days.
  • NO REFUNDS OR EXCHANGES ON UNDERGARMENTS!

SCENTED CANDLES

  • Our candles processing time is currently approx 5-7 business days. Please note that processing times may increase due to volume of orders and seasonal holidays.
  • Refunds are ONLY accepted for faulty or damaged candles.
  • Please contact us at info@shopsugarxspice.com within 48 hours of receiving your order to be eligible for a refund.

Shipping Policy

SHIPPING
  • Processing times for In Stock Ready to Ship items are approximately 5-7 business days. Made To Order items are shipped within a 2-3 week window. You will an email confirmation with tracking information once your order is ready to be shipped.
  • Once an order leaves our facilities, we unfortunately have no control over the order. Please use the tracking information to contact the shipping carrier directly for any updates.
  • IF YOU ARE IN NEED OF A RUSH MADE TO ORDER, PLEASE CONTACT US AT INFO@SHOPSUGARXSPICE.COM FOR RUSH OPTIONS AND FEES.

Refund/Exchange Policy

REFUNDS/EXCHANGES

  • For sanitary reasons, THERE ARE NO REFUNDS OR EXCHANGES ON UNDERGARMENTS!
  • Refunds are ONLY accepted for faulty or damaged candles.
  • Refunds/exchanges for undergarments are ONLY accepted in the event that you have received an incorrect item/order.
  • Please contact us at info@shopsugarxspice.com within 48 hours of receiving your order to be eligible for a refund.